How have you communicated with eBay? I've always found that by phone is the easiest way to get my point across. Assertively, of course... It was by phone Clive, strange things have been Happening though, cash is back in the PP account, account holders name has changed yet i can still see this Kelly T on the PP item details. But Hold the fort, i thought things were all rosey, but nope. Bought a lot in auction 2 weeks ago, in total 73 proof coins, 63 of them were piedfort 50ps, a Rather small packet arrives today (bear in mind these were all in the original cases) and 57 of them were not there how the hell is that possible? So have you got the money back from the half-sov, David? It should be easy to get a refund for the proofs & piedforts, as Peckris says. A claim with eBay or PayPal should sort that.