Bill, I have presented the above example of a "Rocking Horse Crown" that clearly looks to be overgraded by numerous points and has obviously developed a worrisome verdigris spot WITHIN the slab. So that is two severe strikes in my book against them. Another issue I do not think worked out to the satisfaction of many of us is the seemingly too intimate relationship with London Coins - I can not see how this is an issue that they sell coins at commission at auction that have been graded at their site, and that this is an ethical compromise at best. I agree with many of your other points, though have no experience submitting coins through them so can not speak as to Customer Relations, charges, rapidity of service, etc.