Indeed, and the meeting Bill was referring to would have been at the London Coins auction last weekend. I use CGS myself from time to time, and have found them to be inefficient on occasion, but nothing like this!
I really have no idea why this woman is still employed at CGS. Every complaint about it involves her and her f@¥$%#g apalling attitude towards people who pay her damn salary. I'm totally done with them after my coin comes back.
Bill has been on this forum many times and his honesty is without doubt. Keep pegging away and I'm sure you will get a result. BTW CGS are associated with London Coins.