Leaderboard

Rather sadly, I don't have any doubt now that shabbiness is the norm of the Royal mint. No respectable business would tell you that there is a two month wait for an email to be answered.

1915 Silver Florin, NGC MS63, Scarce | eBay The listing is a very nice coin but the price is on the heavy side especially after freight and GST charges which bring the total cost to about GBP 200. I'm tempted but for the cost. Any thoughts?

Leave them a unhappy review on Trustpilot and you'll get a phone call tommorow offering an exchange or refund.

I had the same problem with the proof Memorial Sovereign I ordered from the RM. *Three* times the coin had to be returned for replacement as each replacement had marks in the fields. The return postage was paid for by them on their returns page, but I was extremely disappointed with them. In the end I complained and told them to cancel the order and refund me. It then took a whole month to get my money back. Quite shocking really. I won't be ordering from them again as a matter of principal.

The returns process is automated and free, but requires you to print off your own label. Quite frankly its the most efficient part of the RM now. Today I received a reply to an email I sent over 2 months ago, now they ask me for my order number, luckily I included it in the email title, shame they didn't read that bit.

Sorry for that, but this kind of quality is seems the new normal of this big n rich organisation. There are always loads of complaints in other forums re RM products, which maybe down to too many products launched. Comparing with Perth Mint, for example, quality is miles away. I'd opt a replacement, as i really like the oz reverse design. You may contact RM first to lodge a formal complaint n trying to seek for a guarantee of much better quality replacement before sending back. Wish you good luck and have favourable feedback.

May 9th Victory Day memorial in Uralsk, Kazakhstan. Someone has a sense of humour (and topical relevance)

Sorry to hear that. Whenever I missed out on something in an auction because I forgot to leave a bid, I always console myself by saying that the winner might have gone a lot higher and, so I might not have got it anyway. And in this case you already have two MS already ...

I have just received my coronation coin. It supposed to be signed for but the postie just left it on my doorstep. When I opened the box, I was surprised by the lack of quality control. The plastic case is quite badly scratched where the date is. But the coin itself is scratched on the letter Y of May. This really killed the excitement of getting a coronation coin. Is this the normal standard of the RM these days? I suppose I would want to have it replaced (or a refund if this is the norm of the RM). What do you think? I don't want to pay for the insured postage back though.