Has Anyone Dealt with iNumis

[Madness]

On 10 October I won an auction being conducted by the Parisian auction house, iNumis.  I made payment on 11 October and since then have sent two emails asking for acknowledgement of payment and shipping information.  I've not yet received a response.

Has anyone dealt with them before?  If so, are they trustworthy.  If not, should I be worried by their lack of communication?

It's actually making me sick in the stomach as the amount involved isn't trivial.  

Edited October 22, 2018 by Madness

[Chingford]

Telephone them, emails could have been spammed their end

[Madness]

Thanks for the suggestion. 

I'm in Australia and they're in France.  Would be an expensive call even if the phone were answered by someone who could speak English. 

Edited October 22, 2018 by Madness

[Sword]

13 hours ago, Madness said:

Thanks for the suggestion. 

I'm in Australia and they're in France.  Would be an expensive call even if the phone were answered by someone who could speak English. 

Can try fax. 

[ozjohn]

I've found when you attempt to speak to the French in their own language they  suddenly gain an ability to speak English. As for the cost of the call most ISPs charge less than 5c/min to Europe for a telephone call which is pretty cheap. There is not a word for cheap in French it is moins cher (e) which translates to less dear..

Not sure why the above is underlined.

Edited October 24, 2018 by ozjohn
Extra text.

[Madness]

All sorted, thanks.  They finally responded with a tracking number.  The coin left France on 15 October,  so shouldn't be too far away. 

Case closed.  

Edited October 24, 2018 by Madness