Geezus, asking £30 a submission and taking up to 3 months to get it back is bad enough, now another £99 for membership for the lovely customer service from Serma is just a joke. I think it could be a nail in the coffin right there. Let's see how many submissions they'll lose if they ask the same fee from people who are already members. There is ABSOLUTEY no benefit of paying a yearly subscription, at least with PCGS you get 4 free submission for your $149 membership and a turnaround of about 3 weeks