NGC London - Are they still operational??

[Colin88]

I tried calling NGC London several times before the Virus thing...never any answer,.just a voicemail saying that the Inbox was full.

.I've tried calling the last couple of days,same thing

I tried the US number of one of the Directors...not even a voice mail facility it just rings and rings,have they gone bust?

[Sword]

Not according to their website:

https://www.ngccoin.uk/join/

"NGC and PMG Remain Open and fully Operational" whatever that means. 

I called my bank four times recently and couldn't get through either...

[Colin88]

I'm not shclepping all the way to London with my coins if they haven't answered their phones for weeks and the Head Office in the US haven't either....if I ran my business like that and like your bank...I would be out of business very quickly

[JLS]

1 hour ago, Colin88 said:

I'm not shclepping all the way to London with my coins if they haven't answered their phones for weeks and the Head Office in the US haven't either....if I ran my business like that and like your bank...I would be out of business very quickly

When were you calling them ? I organized a return shipping of a submission a month or two back and they always answered the phone - try between 9:30 and 12 pm or 2 to 4 pm in my experience. 

[1949threepence]

They may be short staffed due to the pandemic and lockdown, but if they can't even be arsed to leave a recorded message for callers, with further signposting, they really aren't worth bothering with. That is strongly suggestive of contempt for customers. 

A message saying the inbox is full is meaningless.  

[markflorida]

PCGS Paris are open and have a fast turn around.