So, long story short...I took out a Gold Membership with PCGS, and received 4 x free complimentary grading vouchers. I sent them off to PCGS Paris to be graded, wrote and emailed confirming I had these vouchers, completed the submission form correctly and made it crystal clear I should only pay postage...which came to about £55...I didn't have much faith as the person dealing with my queries, Anna, could barely speak English...so we all know what happened...they charged me full price for a new membership and the 4 x gradings...so I've had a debit of £250 today.
 
	I rang PCGS US who were unhelpful and just said not our problem, can't access their system etc so speak to PCGS Europe...can anyone speak French? or any ideas what to do, I've sent a very clear email complaining, but if they can't speak English I'm at a total loss...at the moment my bill for encapsulating 4 coins is nearly £500, I'm fuming.
 
	I will NEVER be using PCGS again.
 
	Thanks - apologies for the rant.