Royal Mint quality control (or the lack of)

[Sword 1,228]

I have just received my coronation coin. It supposed to be signed for but the postie just left it on my doorstep.

When I opened the box, I was surprised by the lack of quality control. The plastic case is quite badly scratched where the date is. But the coin itself is scratched on the letter Y of May.

This really killed the excitement of getting a coronation coin. Is this the normal standard of the RM these days?

I suppose I would want to have it replaced (or a refund if this is the norm of the RM). What do you think? I don't want to pay for the insured postage back though.

 

[Bruce 151]

Sorry for that, but this kind of quality is seems the new normal of this big n rich organisation.  There are always loads of complaints in other forums re RM products, which maybe down to too many products launched. Comparing with Perth Mint, for example, quality is miles away.  I'd opt a replacement, as i really like the oz reverse design.  You may contact RM first to lodge a formal complaint n trying to seek for a guarantee of much better quality replacement before sending back.  Wish you good luck and have favourable feedback.

[Sword 1,228]

I have sent them an email and got an automated response. They are currently answering emails received over two months ago and so there is a long queue! Luckily it wasn't a high value item. 

[Lotad 5]

The returns process is automated and free, but requires you to print off your own label. Quite frankly its the most efficient part of the RM now. Today I received a reply to an email I sent over 2 months ago, now they ask me for my order number, luckily I included it in the email title, shame they didn't read that bit. 

[Kipster 32]

19 hours ago, Sword said:

I have just received my coronation coin. It supposed to be signed for but the postie just left it on my doorstep.

When I opened the box, I was surprised by the lack of quality control. The plastic case is quite badly scratched where the date is. But the coin itself is scratched on the letter Y of May.

This really killed the excitement of getting a coronation coin. Is this the normal standard of the RM these days?

I suppose I would want to have it replaced (or a refund if this is the norm of the RM). What do you think? I don't want to pay for the insured postage back though.

 

I had the same problem with the proof Memorial Sovereign I ordered from the RM. 

*Three* times the coin had to be returned for replacement as each replacement had marks in the fields. The return postage was paid for by them on their returns page, but I was extremely disappointed with them. In the end I complained and told them to cancel the order and refund me. It then took a whole month to get my money back. Quite shocking really. I won't be ordering from them again as a matter of principal.

[Sword 1,228]

Rather sadly, I don't have any doubt now that shabbiness is the norm of the Royal mint. No respectable business would tell you that there is a two month wait for an email to be answered. 

[Ukstu 425]

Leave them a unhappy review on Trustpilot and you'll get a phone call tommorow offering an exchange or refund. 

Edited May 11 by Ukstu

[blakeyboy 1,465]

Four words that I put together 30 years ago and has been my main mantra:

 

Hope    doesn't    change    reality.

 

What does anyone expect from the RM?

What?

[Sword 1,228]

On 5/11/2023 at 3:16 PM, Lotad said:

The returns process is automated and free, but requires you to print off your own label. Quite frankly its the most efficient part of the RM now. Today I received a reply to an email I sent over 2 months ago, now they ask me for my order number, luckily I included it in the email title, shame they didn't read that bit. 

I have just printed off the label asking for an exchange. I also managed to get to them on the phone and the chap said they will check before posting a replacement. Can't say I am convinced. Let's see what happens this time. 

[Bruce 151]

2 hours ago, Sword said:

I have just printed off the label asking for an exchange. I also managed to get to them on the phone and the chap said they will check before posting a replacement. Can't say I am convinced. Let's see what happens this time. 

Glad to hear that, wish everything is smooth n alright, and replacement is fine👍.

[Lotad 5]

On 5/15/2023 at 10:05 PM, Sword said:

I have just printed off the label asking for an exchange. I also managed to get to them on the phone and the chap said they will check before posting a replacement. Can't say I am convinced. Let's see what happens this time. 

Each time I've had an exchange it's been a different coin and COA number. I gave up with my last one and opted for the refund.