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I don't understand this thread now it's developed. I have some rather nice Swedish and Finnish glassware. I have some nice paintings. I have some nice small sculpture pieces. I have them all because they appealed to me, and continue to do so. They also have an accruing monetary value, which is nice to know for emergencies. I do not feel the need to pay for someone's opinion of them, and put them in plastic cases.

A much more perfect business model would be to provide value for money - i.e. give the customer good feedback which is, after all, what they've paid for. You say 'either way they can't win', but I disagree; reject coins by all means if they deserve but how much effort does it involve to provide a properly worded reason?

Surely it requires an element of commonsense. If you take, for example, "verdigris" as a reason for rejection - if the verd is obvious and easily visible to the naked eye, then yes, the single word "verdigris" is adequate. But if it's one (or even a few) tiny specks, only visible under high magnification, then it's surely reasonable to expect a pointer as to where it, or even just one of the specks, is. Same with "altered". If tooling is obvious and widespread, fair enough, "altered" covers it. But if it's not obvious, then a few further words of explanation are helpful. Otherwise the customer's understandable reaction is going to be "where, what?".

Good point Ian ,although i think it could go on forever and then not only would it not fit on the ticket ,2 or 3 peoples opinion would need to be typed on. One grader might think its been altered in another part aswell etc ,so its either Altered or not.Like cleaned is cleaned or damage is damage etc. ,not exactly on the coin which could be numerous parts. I think the Florin pictured probably was as although i dont have a clue about them the other 30 ish they have graded were all ok ,so not a flaw thats on others and maybe a difference. I may be wrong just as they might of been and if so the coin gets broken out ,still the same coin that you sent them and not cost much for people to have a look at. The problem is if you dont learn and keep buying them with the same faults after showing the coin in hand to someone else who may confirm CGS were right. I only buy and used to collect pennies ,so dont have a clue about rejections for any silver coins. Either way CGS dont do them anymore and i hope with NGC they find some problems with mine i send so i know they are doing a good job ,maybe if they do i can query the rejection with them should i need to 🙂

Absolutely. I can't see why customers should have to be involved in an unnecessary guessing game, when all it takes is the briefest of explanations to explain the precise reason for rejection. Essentially we're all still guessing now, and the one word given by the TPG was the entire reason for the OP's thread starter.

The cost was £12 / £16 and the opinion given. If they didnt charge for rejections ,maybe people would then be saying....They have not rejected it because they dont get PAID unless they say its ok....Cant win 😀 With regards letting the customer know the reason in more depth i think the majority of the time you could tell if they had a second look ,cleaned ,scratched ,damaged,fake etc.Although if not then it was easy to just phone them up and ask for a quick explanation. Again this is a service that was provided in my opinion very cheaply and no doubt they could of perhaps done more ,maybe then though people would of said they are charging to much ,when they put the prices up. No matter what they do or the opinion they give you wont please everyone if you are honest ,maybe people dont like finding out that someone else does not think its as good as they do or annoyed they missed a problem that someone else spotted.More often than not the people who have not been happy is because the grade was strict or the coin rejected ,they are then not happy with the opinion and service and maybe dont use them again ,rather than learning from the opinion. Its an opinion and people who dont want it dont send them ,could not be more simple. Maybe the perfect business model is to just grade everything really high ,dont reject any and dont charge anything ,although even then maybe some people would not be happy. I as many others have , been sending them to NGC and after sending coins to another company for years feel i am comfortable in the grade and condition before i send them ,but will be the first to admit that if something comes back that i missed and only saw after then i was wrong and know they are providing the service i asked for.

I totally agree. No idea what the "small print" ahead of slabbing says, but surely it would be better to just return the coin unslabbed, with more than a one word explanation. Not saying you need an essay, but instead of "altered" for example, how about "we noticed scratches on the Queen's neck which we interpret to be deliberately placed post mint", or some such? Just to point the sender in the direction of precisely why the rejection occurred. Simply saying "altered" is insufficient information.

Yep looks like it - the parallel lighthouse sides are there. Couldn't quite make out the obverse but it's still a rare reverse.

What on earth is the point of that? You've then got a slabbed coin carrying a garish "don't buy me" insert.

A couple of old guys were golfing when one mentioned that he was going to go to Dr. Steinberg for a new set of dentures in the morning. His elderly buddy remarked that he, too, had gone to the very same dentist two years before. "Is that so?" asked the first old guy. "Did he do a good job?" The second oldster replied "Well, I was on the golf course yesterday when a guy on the next fairway hooked a shot. The ball must have been going at least 180 mph when it slammed me right in the nuts". The first old guy was confused and asked "What the hell does that have to do with your dentures?" "It was the first time in two years my teeth didn't hurt".

Would anyone agree? Payment should be after coin is slabbed and when you are happy - that would be best for both the coin owner and the service provider. It should only take one slabbing company to do this and they would just hoover up the customers

Originally called the chip shop variant. Now renamed the omega 3 variant.